Combined Privacy Statement and Information Document

**Privacy Notice**

Combined Privacy Statement and Information Document pursuant to the Data Protection Act and the General Data Protection Regulation of the European Union (2016/679/EU).

### Legal Basis for the Processing of Personal Data

#### General Information on the Processing of Personal Data

To the extent that the Customer Register contains personal data, their processing complies with the Data Protection Act and other applicable laws, regulations, decrees, and official guidelines concerning the processing of personal data. Personal data refers to any information that can be associated with a specific individual. This privacy notice provides details about the procedures for collecting, processing, and disclosing personal data, as well as the rights of customers (data subjects).

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### Purpose of Collecting Personal Data

The purpose of collecting personal data is related to a customer or comparable relationship.

The Customer Register is used to:
– Enable necessary communication for customer service and maintain customer relationships.

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### Use of Data

Data in the Customer Register may be used for the following primary purposes:
– Managing and developing customer relationships.
– Producing, offering, improving, and securing services.
– Billing, debt collection, and verifying customer transactions.
– Targeting advertising.
– Analyzing and compiling service-related statistics.
– Customer communication.
– Fulfilling legal obligations of the data controller.
– Other similar purposes.

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### Content of the Customer Register / What Data Do We Collect?

The task diary and its attachments may process, or may potentially process, the following categories of data:
– Basic customer information, such as name/company, address, email address, and phone number.
– Information related to billing and debt collection.

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### Retention Period for Data

Personal data is primarily processed as long as the customer agreement, for which the data is needed, remains valid. Data is recorded in the register as received directly from the data subject and is updated based on the information provided by the data subject to the data controller.

Other personal data will be deleted when there is no longer a need to retain it. If the collection and retention of personal data are based solely on the Customer’s consent, the data will be deleted upon the Customer’s request.

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### Disclosure of Data / To Whom May Data Be Disclosed?

Data will not be disclosed for marketing purposes.

Data is not routinely transferred outside the European Union (EU) or the European Economic Area (EEA). However, data may be transferred or disclosed outside the EU or EEA as permitted by law if the destination country has been deemed by the European Commission to provide an adequate level of data protection or if adequate data protection can be guaranteed through contractual arrangements. Temporary transfers outside the EU may also occur in connection with the use of various cloud services, such as OneDrive, Google Analytics, iCloud, or Dropbox.

Data may be disclosed to authorities as required by law.

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### Principles of Register Protection / How Do We Protect Your Personal Data?

Access to the register requires a username granted by the primary administrator of the Customer Register. The primary administrator also defines the level of access granted to other users. Only employees of the data controller and subcontractors who need the data for their job duties have access to the information.

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### Customer Rights / How Can I Ensure Lawful Processing?

#### Reviewing, Receiving, and Transferring Data

Customers have the right to review the data stored about them in the Customer Register. Requests for review must be submitted to the data controller in writing, either in a manually signed document or a similarly verified document, or via email.

The data controller will provide the requested information to the Customer within 30 days of receiving the request.

Customers also have the right to have their personal data, which they have provided themselves, transferred to a third party in a structured and commonly used machine-readable format. However, the data controller retains transferred data in accordance with this privacy notice.

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#### Rectification of Incorrect Data

Customers have the right to rectify any incorrect information about themselves stored in the personal data register.

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#### Objection to or Restriction of Data Processing and Data Deletion

Customers have the right to object to the processing of their personal data for direct marketing, distance selling, and other direct marketing purposes, as well as for market research, opinion polls, and the development of the data controller’s business operations. They also have the right to restrict the processing of their data and to have personal data collected for the aforementioned purposes deleted, even if the data processing is otherwise justified.

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#### Withdrawal of Consent

If the data in the register is based on the Customer’s consent, this consent can be withdrawn at any time by notifying the data controller’s representative mentioned in this notice. Upon request, all data that is not required to be retained or cannot be retained by law or other basis stated in this privacy notice will be deleted.

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### Procedures for Exercising Rights

Requests for review, rectification, or other rights can be made by contacting the data controller’s customer service using the contact details provided in this notice.

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### Disputes

Customers have the right to bring their case to the Data Protection Ombudsman if the data controller does not comply with the Customer’s request for rectification or other rights.

**Use of Cookies on the Website**

Our website uses cookies to collect visitor statistics and analyze data. The aim is to improve the quality and content of the website to better serve users. We do not share visitor data with third parties. You may also choose to disable the use of cookies if you wish.

A cookie is a small text file sent to and stored on the user’s computer. Cookies do not harm users’ computers or files. It is worth noting that cookies may be necessary for the proper functioning of some services.

### Types of Cookies Used

We use both session cookies and tracking cookies on our website. Session cookies remain active only while the browser is open and are deleted when the browser is closed. Tracking cookies, which are used to identify new and returning visitors, remain active for a longer period.

Our website employs third-party analytics software (Matomo), which sets a tracking cookie on the user’s device. This cookie allows us to determine if a user is a returning visitor.

The user’s browser notifies whether a tracking cookie is already present. If no such cookie exists, a new one will be set. We never share data obtained from tracking cookies with third parties.

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### Information Collected via Cookies

Cookies collect the following information:
– User’s IP address
– Time of visit
– Pages visited
– Browser type
– Referring web address
– Server from which the user accessed the site
– Domain from which the user accessed the site

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### Managing Cookies

Most browsers allow you to disable cookies. For example, in Internet Explorer, you can do this by navigating to the **Tools** menu, selecting **Internet Options**, and then **Security**.

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### Social Plugins

Our website includes a social plugin from a third party, specifically the YouTube community integration. The use of such third-party applications is governed by their respective terms of use and other conditions.

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### Secure, Efficient, and User-Friendly Service

Cookies are used on the website to ensure the service is secure, efficient, and user-friendly.

Our website incorporates technology provided by foreign service providers, and the information collected by their cookies may be transferred to and stored on their servers, some of which may be located outside the EU. These include, for example, Google Analytics, Google Tag Manager, and Facebook Pixel.

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### Additional Information

A cookie is a small text file sent to and stored on the user’s computer. Cookies do not harm users’ devices or files. It is possible to disable cookies through browser settings.

If cookies are disabled, please note that certain services may not function properly.